Machines of the industrial revolution performed repetitive mechanical tasks at a higher level of accuracy, reliability, productivity, and cost efficiency than humans, and as a result, eliminated many jobs. Similarly repetitive information jobs such as granting approval for opening a bank account, granting loans, filling out forms, providing information, transferring information from A to B, call centers etc. will be increasingly delegated to AI, making many jobs which humans perform today redundant. The new job roles in organizations will be expected to leverage data and the power of AI in order to accomplish higher level task.
An HR specialist of tomorrow will automatically have AI seek out the best candidates to hire and set up the interviews with hiring managers. The HR role will shift to a higher level ?—? salary negotiations and ensuring fast integration of the new hire. When I was first hired, mature PC and mobile skills were a basic requirement. The new hires of the future will be required to be AI-aware and AI-friendly, just as we are PC- and mobile-friendly in our current work.
There will be new AI tools used as a standard practice – such as Einstein from Salesforce.com – which will provide a sales or marketing person with much richer information. For example, analysis and prediction by AI about a customer’s intent, and for suggesting alternatives on how and when to best submit sales proposals.
Most jobs will be transformed, making Change Management one of the biggest challenges for companies seeking success in the AI age. Beyond changing individual job roles and skills, the organization of employees will also need a fresh approach. The exact nature of the transformation is not easy to predict, as it will depend on the nature of business, country of operation, and company culture.
Alex Osterwalder & Yves Pigneur, the authors of the popular books, Business Model Generation and Value Proposition Design, have made a compelling case for appointing a Chief Entrepreneur in a company to focus on the future of the company while the CEO focuses on the present. (http://blog.strategyzer.com/posts/2017/7/11/an-open-letter-to-ceos)